Review Desk
Review Desk · by Strategic Online Corp.
More five-star reviews. Fewer surprises.
Ask every customer how you did — in one text. Catch the unhappy ones before they post. Then invite everyone to Google, and let Review Desk handle the follow-up.
Set up for you within one business day. No contract — cancel any time.
Why it matters
The map pack is largely won on reviews. Most businesses leave them to chance.
Happy customers mean to leave a review and forget. Unhappy ones never forget. Left alone, your Google profile tells the story of your worst week — not your best year.
Ranking
How many reviews you have, how recent they are, and how you reply all feed where you show up on the map — street by street.
Trust
People compare three businesses in ten seconds. A steady flow of fresh, specific reviews is what makes them call you.
Early warning
When someone is unhappy, you hear it privately first — while there’s still time to call and make it right.
How it works
Four steps. You do one of them.
Text the link
After the job, send your usual text with your feedback link — or tap the Text Kit on your phone. Customers in front of you can scan a QR code instead.
They tap a face
A 30-second page in your brand — your logo, your name, no apps, no logins. Five faces, an optional comment, done.
You hear first
Every rating lands in your inbox within a minute. Unhappy? You get a nudge to call them today — and a reminder tomorrow if nobody has.
Ask for the review
One tap sends the Google review request — by text or email. Gentle follow-ups stop the moment they click through, and a thank-you goes out after.
What’s included
Everything a busy owner needs. Nothing to learn.
- Feedback page in your brand on your own web address — no mention of us.
- Review requests by text or email, with tracked links and automatic follow-ups.
- Text Kit for your phone — the message written for you, plus a QR code to scan.
- Instant alerts for every rating, with one-tap buttons. No app, no password.
- Monday list of customers who haven’t been asked yet — so nobody slips through.
- Email-it-in for field crews — forward a customer’s name and email; they get the rating request.
- Google review replies drafted for you — warm, specific, never posted without your OK.
- A simple dashboard — ratings, requests, clicks to Google, and notes in one place.
- Done-for-you setup — your logo, your wording, your emails sent from your own domain.
- Real people behind it — Strategic Online Corp., right here in Chicagoland.
Pricing
One plan. One price. Cancel any time.
Built for owner-operated service businesses — roofers, painters, cleaners, trades, shops. We set it up with you, so you’re asking customers within a day.
Not for medical or healthcare practices — Review Desk isn’t a HIPAA service.
- Everything on this page
- Setup included, done with you
- Unlimited customers and requests*
- No contract — cancel from your dashboard
*Fair use for a single-location small business. Secure payment by Stripe.
Questions
Straight answers
Do my customers need an app or an account?
No. They tap a link in a text or email, pick a face, and they’re done. Most finish in under 30 seconds.
Do I need to change my website?
No. Your feedback page lives on its own address in your brand. If you’d like it on your own domain (like feedback.yourbusiness.com), we set that up for you.
What happens when a customer is unhappy?
You’re alerted right away with their comment, so you can call and fix it. If nobody marks it handled within a day, you get a reminder.
Can I send the requests by text?
Yes. Review Desk writes the text, opens your phone’s Messages with it ready, and tracks when they click through to Google.
How long does setup take?
Sign up online and we’re in touch within one business day. Most businesses are sending their first requests the same week.
Is Review Desk HIPAA compliant?
No. Review Desk is built for service businesses — trades, cleaners, shops — not medical, dental, therapy or other healthcare practices, and it isn’t set up to handle protected health information. We don’t sign business associate agreements. If you’re a healthcare provider, we’d be glad to help you set up a review routine that keeps patient information inside your office — get in touch.
How do I cancel?
Click Manage billing on your dashboard and cancel — no calls, no fees. Your service runs to the end of the month you’ve paid for.
Your best customers are ready to say so. Make it easy.
Questions first? Email [email protected].